Privacy Policy of SouplaPrints
Last Modified: May 30, 2026
SouplaPrints (“we”, “us”, or “our”) recognizes the importance of protecting your Personal Data. This Privacy Policy (“Policy”) describes how we collect, process, use, and safeguard your data through our website (), the use of cookies, and our business interactions.
1. What Is Personal Data?
For the purpose of this Policy, Personal Data means and includes your name, phone number, shipping address, billing address, email address, online identifiers (such as your IP address), and any other data which, directly or indirectly, can identify you when placing an order or interacting with our website.
2. Personal Data We Collect
A. Information Voluntarily Provided to Us
We collect your data when you visit our website, place an order, complete a purchase as a guest, interact with our customer service, or leave a comment/review on the site. This includes:
- Contact Information: Name, phone number, shipping postal address, and email address.
- Order Details: Products purchased and transaction history made on the website.
- Payment Information: Billing address and the necessary data to process the transaction through our authorized payment gateways.
- Communications: The content of messages, questions, or feedback you send to our technical support or customer service teams.
B. Information Automatically Collected
When you browse our website or interact with our emails, certain information is automatically collected through cookies and technical analysis tools provided by our web hosting on Hostinger:
- Internet Protocol (IP) address and device identifiers.
- Browser type, operating system, and time zone setting.
- Information about your visit (products searched for or viewed, time spent on pages, loading errors, or system crashes).
C. Media and Files
If you upload images to the website (for example, when attaching a photo to a phone case review), you should avoid uploading images that include embedded location data (GPS EXIF). Visitors to the website could download the images and extract this data.
3. How We Use Your Personal Data
- To Perform a Contract: To process and ship the phone case orders you have placed, handle your payments, and fulfill our delivery obligations.
- For Our Legitimate Interest: To monitor store performance, prevent fraud or abuse on the website, improve our products based on visitor analytics, and manage our accounting and financial records.
- Based on Your Consent: If you choose to actively subscribe to our newsletter, we will use your email address to send you updates about new phone case launches, offers, or tailored advertising.
4. Who and How We Share Your Personal Data
We do not sell your Personal Data. We share your information only with the following authorized third parties in order to operate the store:
- Service Providers: Third parties that perform functions on our behalf, such as:
- (a) Web hosting and analytics providers (Hostinger and Google Analytics).
- (b) Payment processing gateways responsible for securing the transaction.
- (c) Logistics, shipping, and courier companies to deliver your packages.
- (d) Automated spam detection services to review visitor comments.
- Legal Obligations: Competent authorities if required by law or to protect the security and integrity of our databases.
5. Security and Data Retention
- Security: We implement technical and organizational measures (including SSL certificates and server firewalls on Hostinger) to protect your data against loss, alteration, or unauthorized access. However, no internet transmission is 100% secure; transactions are conducted at the user’s own risk.
- Retention: Transaction data from purchases will be retained for the period required by applicable tax and commercial laws. If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve successive comments automatically instead of keeping them in a moderation queue.
6. Your Rights Regarding Your Data
As a user, you have the right to request access to, correction of, limitation of, or deletion of any personal data we hold about you (for example, information associated with a comment or a shipment).
This does not include any data we are obligated to keep for administrative, legal, or security purposes (such as invoices from past purchases). You can exercise these rights by sending an email to technical support with your proper identification.
7. Links and Embedded Content from Other Sites
Products or articles on this site may include embedded content (e.g., videos, images, external payment gateways, etc.). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website directly. These external platforms may collect data about you, use their own cookies, and embed third-party tracking.
8. Children’s Privacy Protection
Our website and the sale of our products are directed to children, but are meant to be purchased with the consent of a trusted adult. We do not knowingly collect personal information from minors. If we discover that a child under 13 has provided us with data without parental consent, we will proceed to delete it from our servers immediately.
Cookies Policy of SouplaPrints
A cookie is a small data file stored on your device. We use cookies to enable the store to function and to understand how you interact with our website.
Types of Cookies We Use:
- Strictly Necessary and Functional: These are essential first-party and session cookies. They allow the website to work correctly and make it possible to use the shopping cart, retaining selected products while you browse the page. If you disable them, you will be unable to place orders.
- Performance and Customization (Analytics): These collect aggregated and anonymous information on how you use the site (for example, through Google Analytics), helping us know which phone case models are the most searched for and allowing us to measure page effectiveness.
- Comment Cookies: If you leave a comment or review on our site, you can choose to save your name and email address in cookies. This is for your convenience, so you do not have to fill in your details again next time. These cookies last for one year.
How to Manage Cookies:
You can configure, block, or delete cookies at any time through your internet browser settings (Chrome, Firefox, Safari, Edge, etc.). Keep in mind that if you completely disable cookies, the SouplaPrints shopping cart will not retain products and the website will not function properly.
Questions and Contact
If you have any questions or comments regarding this Privacy Policy, you can contact our technical support team through the customer service email specified on our contact page.
